Privacy Policy for Wild West Window Washing

Introduction

Wild West Window Washing ("we," "us," "our," or "Company") is committed to protecting your privacy in accordance with applicable Oregon state law and federal privacy regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We collect personal information from you to provide our window washing services effectively. The personal information we gather includes your name, phone number, email address, mailing address, payment information such as credit card details and billing address, and property details including location, window type, and accessibility notes. We also collect service information such as appointment dates and times, your service history and preferences, photographs of windows or properties when you provide consent, and any special requests or notes you share with us. Additionally, we automatically collect information when you interact with our website or services, including your IP address, browser type, pages you visit, device information, and data from cookies and similar tracking technologies we use to enhance your experience.

How We Use Your Information

We use the information we collect to schedule and confirm your appointments, process payments for services rendered, communicate with you about your services and any changes, send appointment reminders, improve our services based on your feedback, send promotional offers only when you have opted in to receive such communications, comply with applicable legal obligations, and prevent fraudulent activity. We retain your information only for as long as necessary to fulfill these purposes or as required by law, and we will securely delete your data when it is no longer needed.

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with payment processors who help us process your payments, with service providers and contractors who assist us in operating our business and providing services to you, and when we are required to do so by law, court order, or government request. Any third-party service providers we work with are required to maintain the confidentiality and security of your information.

Data Security and Breach Notification

We implement reasonable and appropriate security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of payment information, secure storage of customer data, and restricted access to personal information by our employees. However, we acknowledge that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that compromises your personal information, we will notify you and any affected individuals without unreasonable delay as required by Oregon's data breach notification law (ORS 646A.600) and applicable federal laws, and we will provide information about the breach and steps you can take to protect yourself.

Your Rights Under Oregon and Federal Law

Under Oregon law and the Americans with Disabilities Act, you have the right to request access to the personal information we hold about you, request that we correct any inaccurate or incomplete information, request deletion of your personal information when we no longer have a legitimate business reason to retain it, and opt out of receiving marketing communications or promotional materials from us by contacting us directly. You also have the right to know what personal information we collect, how we use it, and with whom we share it. To exercise any of these rights, you may contact us using the information provided below.

Contact Us

For questions about this Privacy Policy, to request access to your information, to file a complaint, or to exercise your privacy rights, please contact Wild West Window Washing at [5417283809], [jdmcginity@gmail.com], or [20511 Pine Vista Dr Bend, OR 97702].